FAQ
How much does shipping cost?
We Offer Free Shipping for all Orders
How long will it take to receive my order?
Orders typically ship within 1-2 business days and arrive within 3-5 business days for domestic UK deliveries.
Do you ship internationally?
No, we currently only ship within the United States.
How can I track my order?
You’ll receive a tracking number via email once your order ships. You can also check your order status by going to Track your Order Page
Returns & Refunds
What is your return policy?
We accept returns within 30 days of receiving your item. Items must be in their original condition with all packaging and accessories included.
How do I initiate a return?
Contact our customer service team via email at support@Detalix.store or by phone at +447428260628 with your order number and reason for return. We’ll provide you with return instructions.
Who pays for return shipping?
If the return is due to our error (damaged item, wrong item shipped, etc.), we’ll cover return shipping costs. For returns due to change of mind or personal preference, the customer is responsible for return shipping.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The credit will appear on your original payment method.
What payment methods do you accept?
We accept major credit cards and debit cards. All payments are processed securely through our third-party payment processors.
Can I modify or cancel my order after it’s been placed?
You may request modifications or cancellations by contacting our customer service team ( Support hours: 09:00 AM to 05:00 PM (Monday to Friday, GMT) ) after placing your order. Once an order begins processing, we cannot guarantee changes can be made.
Do you charge sales tax?
Yes, we collect sales tax according to applicable state and local tax laws. The exact amount will be calculated at checkout based on your shipping address.
Is my payment information secure?
Yes. We do not store your payment card details. All payment information is provided directly to our secure, PCI-DSS compliant payment processors.
How do I contact customer support?
You can reach our customer support team through:
Email: support@Detalix.store
Phone: +447428260628
Support hours: 09:00 AM to 05:00 PM (Monday to Friday, GMT)